Terms of service

These terms apply when you use ConnectIQ. If you use it for an employer, you confirm you can accept these terms for that organisation. Candidate personal data is additionally governed by our processing terms, which form part of this agreement.

• Give accurate registration details and keep your credentials secure. Activity under your account is your responsibility.
• An organisation owner controls team membership, branding and templates, and can deactivate a member or revoke every active session.
• Only upload documents you are authorised to process. That authorisation is yours to hold, not ours to verify.

ConnectIQ extracts a structured record from a CV, lets you correct it against the original, and renders it into your template. Rewriting runs at a level you choose, from a formatting pass that makes no AI call to a full professional rewrite.

Protected facts — employers, job titles, dates and qualifications — are restored verbatim after a rewrite, and figures must survive a conservation check within their own section. A rewrite that fails the check is rejected and the reviewed source is returned with the reason.

What the guard does not do is judge whether rewritten prose still means what the candidate meant. That is shown to you as a before-and-after diff and it is your approval that matters. You are responsible for reviewing every document before it is sent. ConnectIQ does not verify a candidate's employment history, qualifications or suitability, and is not a background-checking service.

You must not use ConnectIQ to fabricate candidate credentials or to present a document as a candidate's own work when its claims are not theirs.

• Free accounts include one lifetime conversion, with all four AI rewrite modes. Paid plans carry a monthly allowance that resets each billing period.
• Allowances are hard caps. Reaching one stops further uploads; it never creates an overage charge.
• Prices shown are the prices charged. Subscriptions are handled by Stripe; card details never reach our servers.
• Annual billing is charged as ten monthly payments once a year and does not change the monthly allowance.
• Cancel at any time through the billing portal. Cancellation takes effect at the end of the period you have already paid for — you keep full access until then, and nothing further is charged.
• Changing plan mid-period adjusts your existing subscription rather than starting a second one. Moving up is charged pro-rata for the remainder of the period; moving down banks a credit against your next invoice.
• If a payment fails, your plan keeps working for seven days while the card is retried. It drops to the free tier only if the payment has still not succeeded.

Monthly plans are not refunded: cancelling stops the next charge and you keep the month you paid for.

Annual plans are refundable on request, and the arithmetic is deliberately symmetrical. You pay the ordinary monthly list price for every month you started, and the remainder comes back.

Worked example. Agency annual is £290 — twelve months for the price of ten. Cancel after two months and those two are charged at the £29 monthly rate, so £58 is retained and £232 refunded. That is slightly less than a naive £241.67 pro-rata, because the annual discount is consideration for completing the year and is given back for the months actually used. It is floored at zero: once the months you have started are worth more than you paid, there is nothing left to return, and we will never invoice you for the difference.

Cancel an annual plan within 14 days without having converted anything, and the full amount is refunded automatically when you cancel — no email, no wait. Access ends at that point, because you have been given the money back.

Everything else is a request: cancel after 14 days, or having used the service, and you keep access to the end of the period you paid for. Ask at [email protected] if you would rather have the pro-rata refund above, which ends access when it is issued.

Repeat automatic full refunds are reviewed by a person before being paid, which is the only limit we place on the automatic route. Consumers keep any statutory cancellation rights, which these terms do not limit.

You keep all rights in the documents you upload and the documents ConnectIQ produces from them. We claim no licence over candidate content beyond what is needed to run the service for you, and we do not use it to train models.

We work to keep the service available but do not guarantee uninterrupted operation, and we may change or withdraw features. Where a change materially reduces what a paid plan includes, we will say so before it takes effect.

To the extent the law permits, we are not liable for hiring decisions, lost opportunities, or errors in a document that reached a client without being reviewed. Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.